Product Management is not a flashy job most of the time. A good Product Manager is always looking for the right thing to build for her customers. She is asking questions, doing research, trying to understand what is working and what is failing. She is eager to find the next right thing for her customers […]
A couple weeks ago I wrote a post about being the listening receptacle at work. In it I lamented a bit about the fact that I’m not longer an expert in building the things but that I’m the person who listens to the people who build the things. More weeks of difficulty for my team […]
Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight. A customer-obsessed culture best creates the conditions where all of that can happen. –Jeff Bezos At Amazon, every day is Day 1. This is why you can try something, fail, and not […]
Yesterday was a long day. There are often days when I feel like I am the listening receptacle to the people I work with. I am often the leader on the team who gets the full download of feelings, issues, and problems. And I am often the person that is asked the question “Do you […]
In mid-October of 2012, we were all watching as Mitt Romney flailed around on stage talking about how, if elected, he had received “binders full of women” to choose from for his cabinet. This was the same man who did not know who Lily Ledbetter was and needed to get back to reporters on if […]
I was probably 5 or 6 the first time I told my sister Kelly that I was old enough for her to tell me The Truth. The Truth…that I was sure of…was that she was my REAL mother. She was 21 years old and I was deeply positive that she was my birth mother […]
This time last year I was in the throes of a depression. I’d walked away from a horrible job at Expedia. I was on vacation, but I knew long before I walked out that Friday that I would never be going back. I knew my sanity and my spirit were far more valuable than sitting […]
Liz Gilbert outdid herself this weekend. She showed up, led us, was raw about her life, and asked us to meet with the parts of ourselves that may be hiding quietly or laying dormant. As she walked us through letters to ourselves from our own fear, enchantment, permission (The Principal), and persistence, she guided us […]
Today I caught a glimpse of myself in a storefront mirror as I walked down 4th Avenue towards my friend’s house. When I’d dressed earlier that day and applied my lipstick, I’d felt tired but cute. I’d known my dress was a bit tight but I hadn’t given it much thought. Before I go further, […]
The Christmas tree has been taken down, the stockings have been put away, Nat King Cole has been set aside to croon about Christmas another day, and the lights have been unstrung from the fence outside. Only the still healthy and green balsam wreath still hangs on my front door…a reminder that I now live […]